We want you to be completely satisfied with your purchase from Piscaries. If you are not happy with your order, we offer a straightforward returns process to ensure a hassle-free experience.

 

Returns Eligibility

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To qualify for a return, items must meet the following conditions:

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1. The item must be unused, in its original condition, and in its original packaging.

2. Returns must be requested within 14 days of receiving your order.

3. Proof of purchase is required for all returns.

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How to Request a Return

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To initiate a return, please contact our team via email at ben@piscaries.com with the following details:

•  Your order number

• The item(s) you wish to return

• The reason for the return

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Once your request has been approved, we will provide instructions on how to return your item.

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Refunds

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Refunds will be issued to the original payment method once the returned item has been received and inspected.

Please allow up to 10 business days for the refund to be processed.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

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Exchanges

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If you wish to exchange an item for a different size or variant, please follow the return process above and place a new order for the desired item.

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Non-Returnable Items

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Certain items are not eligible for return, including:

• Gift cards

• Custom or personalised items

• Items purchased as part of a promotional bundle (unless the full bundle is returned)

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Faulty or Damaged Items

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If you receive an item that is damaged or faulty, please contact us immediately at ben@piscaries.com with photos of the issue. We will arrange a replacement or refund at no extra cost.

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Return Shipping

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Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked service to ensure your return reaches us safely.

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How to Contact Us

For any questions regarding returns, please email us at ben@piscaries.com​

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